The New Leaders recently held a successful session on the topic "Empathetic Communication in Medicine" at the University Medical Center, one of the leading healthcare institutions in Vietnam. The event attracted significant interest from the hospital’s medical staff and healthcare professionals.

During the session, Ms. Ngân Trần, CEO and Founder of The New Leaders, highlighted current challenges in communication between healthcare professionals and patients, while presenting noteworthy research findings:

It only takes 92 seconds for patients to fully express their concerns, much shorter than commonly perceived. A patient's medication dosage can be reduced by up to 23% when they receive effective communication and connection from healthcare providers. Ms. Ngân also discussed the global trend of incorporating empathetic communication protocols into medical education and practice. This underscores the growing importance of communication skills in the healthcare field.

With her experience in both healthcare and leadership in the United States and Vietnam, the speaker provided a multifaceted and profound perspective on the topic. The session not only offered valuable knowledge but also inspired the medical staff to apply empathetic communication in their daily work.

This event marks a significant step forward in raising awareness about the importance of empathetic communication in healthcare in Vietnam. The New Leaders hopes that in the near future, all hospitals in Vietnam will integrate empathetic communication skills into their training programs for medical staff, contributing to improved healthcare quality and patient satisfaction.